Privacy Policy

Last updated: 2025-11-16

Overview

This Privacy Policy explains how Facebetter ("we", "us") collects, uses, discloses, and protects information in connection with our software-as-a-service platform, developer SDKs, documentation site, demo applications, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

• Account Information: email address, authentication identifiers, and profile metadata you provide when signing up or signing in.
• Usage Data: logs and metrics about how you interact with the Service, including page views, API calls, error codes, and device/browser information.
• Support Communications: messages and attachments you send to us for assistance.
• Payment Information: processed securely by third-party providers; we do not store full payment card details.

We do not intentionally collect sensitive categories of data (e.g., health, biometric, financial data) unless explicitly stated and compliant with applicable law.

How We Use Information

• Provide and operate the Service, authenticate users, and maintain accounts.
• Improve performance, security, reliability, and user experience.
• Communicate updates, respond to inquiries, and provide support.
• Comply with legal obligations and enforce Terms of Service.

Cookies and Similar Technologies

We may use cookies or local storage to remember preferences and maintain session state. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

Data Processing and Third Parties

• Authentication and Hosting: We may use third-party services (e.g., Supabase, GitHub, Google) for authentication and hosting. Your use of those services is subject to their privacy policies.
• Analytics and Logs: Operational analytics and logs may be processed by third-party providers to monitor Service health and usage.
• Payments: Payment processing is handled by third-party processors. We receive limited information related to transaction status.

Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and your account status.

Security

We implement reasonable technical and organizational measures to protect information. However, no system can be guaranteed to be completely secure. You are responsible for safeguarding your account credentials and for securely integrating our SDKs into your applications.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also have the right to data portability and to object to processing. To exercise these rights, contact us through the support channel indicated in your dashboard.

International Transfers

Information may be processed and stored in jurisdictions with different data protection laws than your own. We take steps to ensure appropriate safeguards when transferring information.

Children

The Service is not directed to children. If you believe a child has provided us personal information, contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or dashboard. Continued use of the Service after changes indicates acceptance of the updated Policy.

Contact

For privacy inquiries, contact us via the support channel provided in the dashboard.