Refund Policy

Last updated: 2025-01-27

Special Case Refunds

While normal subscriptions no longer support refunds, you can contact support for refunds in the following special cases:

✅ Eligible for Refund

• System failures: Service unavailable for extended periods (over 24 hours) due to system failures
• Duplicate charges: System errors causing duplicate charges
• Other special cases: Special cases confirmed after review

❌ Non-Refundable Situations

• Normal subscription cancellation (no refund for remaining time)
• Violations of Terms of Service (service abuse, malicious attacks, etc.)

How to Request Special Refund

1. Send email to facebetter@pixpark.net

   • Subject: [Refund Request] - Your Email

2. Provide information

   • Registered email
   • Order number or transaction ID (if available)
   • Reason for refund (must meet special case criteria above)
   • Purchase date

3. Wait for processing

   • Review within 2 business days
   • Confirmation email sent upon approval
   • Refund processed through Stripe to original payment method

Subscription Management

• Auto-renewal: Automatically renews at end of billing cycle, email reminder 3 days before renewal
• Cancellation: Dashboard → Subscription Details → View Subscription Details → Cancel Subscription
• Annual Plans: Same as monthly, no refund for remaining time, cancellation takes effect at end of cycle

Special Cases

• Plan Upgrade: Takes effect immediately, pro-rated charge for difference
• Plan Downgrade: Takes effect next cycle, no refund for difference
• Service Interruption: Pro-rata refund based on downtime (system failures only)

Contact Us

For questions or special refund requests:

Email: facebetter@pixpark.net
Business Hours: Monday - Friday 9:00 - 18:00 (UTC+0)
Response Time: Within 2 business days

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